Question 1

Does membership guarantee tickets to every event?

Accepted Answer

No. Membership provides access to register for events and receive up to two tickets where available, but it does not guarantee attendance at every event. Some events reach capacity due to strong demand, and members are encouraged to register early or join the waitlist if tickets are unavailable.

Question 2

How will I know when tickets become available?

Accepted Answer

We encourage all members to follow our Humanitix event page and enable notifications. This is the best way to receive alerts when event registrations open.We encourage all members to follow our Humanitix event page and enable notifications. This is the best way to receive alerts when event registrations open. Please check your junk folder before contacting us that it didn't arrive.

Question 3

Can tickets be reserved or held for me?

Accepted Answer

No. To ensure fairness for all members, tickets cannot be reserved, held, or allocated in advance. All registrations are managed through the published ticket release process.

Question 4

What should I do if an event is sold out?

Accepted Answer

Please add your name to the waitlist. Waitlists are capped at 60 people and are managed in the order registrations are received.

Question 5

Do people actually get tickets from the waitlist?

Accepted Answer

Yes. Returned tickets are regularly reallocated to waitlisted members right up until the day before the event. Many members successfully gain access to sold-out events through the waitlist.

The best day to get tickets is on the day of the event. Keep the date locked in your calendar and reach out to events@hendersonalliance.org.au This speeds up the process in allocating last minute tickets as we know you are available.

Question 6

What happens if I miss out after joining the waitlist?

Accepted Answer

Members who join a waitlist and are unable to secure tickets may receive early bird access to the next comparable event. This helps provide fair access across our membership and means that if you miss one event, you are more likely to attend the next.

Question 7

Why are there unclaimed name tags at a sold-out event?

Accepted Answer

It can sometimes appear that tickets were available because there are name tags that have not been collected. However, these name tags belong to members who registered for the event but were unable to attend on the day. Like most event organisers, we experience a percentage of last-minute cancellations and no-shows that occur after ticket allocations have been finalised. As a result, unclaimed name tags do not indicate that additional tickets were available.
It would still be easier if every ticketholder did let us know sooner and not simply grab 'free' tickets in case they can attend.

Question 8

Can I transfer my ticket if I can't attend?

Accepted Answer

No. Tickets are non-transferrable.

It is unfair to pass the ticket onto another member when there are other members potentially waiting longer on the waitlist.  Please return the ticket.

Question 9

Why are ticket numbers limited?

Accepted Answer

Venue size, room configuration, catering requirements and event budgets all influence attendee numbers. We work hard to maximise attendance while ensuring a quality event experience for members.As a not-for-profit organisation, Henderson Alliance has a responsibility to be an effective custodian of member funds. We cannot justify securing substantially larger venues on the assumption that additional members may attend. Event capacities are determined using historical attendance patterns, current demand and responsible financial management practices.

Question 10

Is Henderson Alliance doing anything to increase capacity?

Accepted Answer

Yes. We are currently trialling a new Perth venue that offers greater capacity and improved acoustics. If successful, this will allow us to host larger events and provide access to more members in the future.  We will also continue seeking other venues that provide greater capacity, good acoustics whilst being within our budget.

Question 11

Where can I find information about event ticketing?

Accepted Answer

All event ticketing, waitlist and registration information is available on this page. Due to the high volume of enquiries received for each event, members may be directed back to these FAQs rather than receiving individual responses to ticketing questions.

Question 12

Why did another member receive tickets when I couldn't?

Accepted Answer

Henderson Alliance manages event registrations through a range of processes designed to provide fair access across our membership.In some circumstances, tickets may be allocated outside the standard registration process. Examples include honouring early bird access offered to previous waitlisted members, assisting new members who have not yet been fully set up within our event systems, correcting administrative issues, or fulfilling commitments made under published ticketing arrangements.These decisions are made at Henderson Alliance's discretion and are based on specific circumstances. A ticket allocation made for one member should not be interpreted as preferential treatment, nor does it create an entitlement for other members to receive the same outcome.We kindly ask members not to compare their circumstances with those of other organisations, as we are often unable to discuss the reasons behind individual ticket allocations.At the end of the day the volunteer board and part time staff are doing the very best they can for everyone.

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